Doer Privacy Notice

I. Introduction

At Doer, we understand the importance of your privacy and are committed to safeguarding your personal data. This notice outlines how we collect, use, and share your data when you engage with our services.

II. Overview

A. Scope

This privacy notice applies to users of Doer’s applications, websites, and other services worldwide. It encompasses the collection and usage of data by Doer and its affiliated entities. This notice specifically pertains to:

Customers: Individuals who request or receive home services such as dog walking, cleaning, grass cutting, and snow removal through Doer’s platform.
Service Providers: Individuals who provide home services to customers through the Doer platform, either independently or through partner organizations.
Order Recipients: Individuals who request or receive services for themselves or others via their Doer account, including those who use guest checkout features.
Guest Users: Individuals without a Doer account who receive services arranged by Doer customers or other individual account owners.
Other Relevant Parties: This notice also governs Doer’s data collection related to other service aspects, such as contact information of service providers or customers.

B. Compliance and Legal Information

Doer operates in compliance with applicable laws and regulations in the regions it operates. Users in specific regions are provided with relevant contact information and resources for addressing privacy concerns.

III. Data Collections and Uses

I. Data Provided by Users

Account Information: This includes users' personal details such as name, email, phone number, address, payment details, profile picture, and preferences. For service providers, additional information like background check information is collected.
Background Check Information: For service providers, Doer collects information submitted during the application process, such as criminal records where permitted by law.
Identity Verification Documents: Doer collects government-issued identification documents and photos for verification purposes.
Demographic Data: Doer may collect demographic information such as age, gender, and occupation when necessary for service provision or compliance purposes.
User Content: Data collected when users interact with customer support, provide feedback, or use features to upload content or recordings.

II. Data Created During Use of Services

Location Data: Doer collects precise and approximate location data from service providers' and users' mobile devices when the Doer app is running.
Transaction Information: This includes details of the services requested or provided, trip or order details, and payment transaction information.
Usage Data: Data about how users interact with the services, including access dates and times, app features or pages viewed, browser type, and app crashes.
Device Data: Information about the devices used to access the services, including hardware models, device IP address, operating systems, and mobile network data.
Communications Data: Data regarding communications between users facilitated through the Doer app.

III. Data from Other Sources

Data obtained from:

Users participating in referral programs
Doer account owners who request services for or on behalf of other users
Users or others providing information in connection with claims or disputes
Doer business partners, including payment providers, social media services, or apps that use Doer's APIs
Service providers who help verify users' identity, background information, and eligibility to work

IV. How Data Is Used

Doer utilizes collected data for various purposes, including:

Service Provision: Facilitating home services between customers and service providers.
Account Management: Managing user accounts, processing payments, and maintaining security.
Compliance: Complying with legal and regulatory requirements, including background checks for service providers.
Improvement of Services: Enhancing and personalizing user experience, analyzing usage patterns, and developing new features.
Communication: Communicating with users, providing customer support, and sending important updates or promotional offers.

V. Choice and Transparency

Doer provides users with choices regarding their data, including options to access, update, or delete personal information. Detailed information about data practices is provided to ensure transparency.

VI. Legal Information

Relevant legal information, including contact details for addressing privacy concerns in specific regions, is provided to users.

This Privacy Notice for Doer is effective as of 2024/05/20. Doer reserves the right to update or modify this notice as necessary, with any changes communicated to users accordingly.

Use of Data

Doer team Ltd ("Doer", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Agreement explains how Doer collects, uses, and shares your data when you use our services. By using Doer's services, you agree to the terms of this Privacy Agreement.

1. Use of Data

Doer uses the data we collect to provide, personalize, maintain, and improve our services. This includes:

Creating and updating accounts.
Enabling home services such as dog walking, cleaning, grass cutting, and snow removal.
Matching available service providers to users requesting services based on location, proximity, preferences, and other relevant factors.
Calculating prices and facilitating payments.
Personalizing user accounts and providing recommendations.
Facilitating insurance and invoicing solutions.
Providing users with updates and notifications regarding their services.
Performing necessary operations to maintain our services.

Doer performs the above activities to fulfill our agreements with users and for the legitimate interests of Doer and its users.

2. Safety, Fraud Protection, and Security

We use data to maintain the safety, security, and integrity of our services and users. This includes:

Verifying users' accounts and identities.
Using facial recognition technology for identity verification and safety checks.
Preventing fraudulent use of accounts.
Encouraging safe behavior and compliance with our terms.
Providing live support during services.

Doer performs the above activities for the legitimate safety and security interests of Doer, our users, and the general public.

3. Customer Support

We use the information we collect to provide customer support and improve our services. This includes investigating and addressing user concerns.

4. Research and Development

We use data for analysis, product development, research, and testing to improve our services.

5. Enabling Communications Between Users

We facilitate communication between service providers and users as necessary for providing services.

6. Marketing and Advertising

Doer may use data for marketing purposes, including personalized advertising based on user preferences and characteristics.

7. Non-Marketing Communications

We may send non-marketing communications to users regarding events or processes that relate to our services.

8. Legal Proceedings and Requirements

We may use data to investigate claims or disputes and comply with legal requirements.

9. Cookies and Third-Party Technologies

Doer and its partners use cookies and similar technologies for various purposes, including authentication, personalization, advertising, and analytics. For more information about our use of cookies and other technologies, please refer to our Cookie Notice.

Data Sharing and Disclosure

Some of Doer’s services and features require that we share data with other users, or at users’ request or with their consent. We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes. Doer may share data:

1. With Other Users

This includes sharing:

Customers’ first name, rating, and service locations with service providers.
Service recipients’ first name and service details, including service requested, special instructions, and preferences, with other recipients in a group service order.
Service recipients’ first name, service address, and service information (including special instructions, and preferences) with the service provider and, for service deliveries, with the delivery person. We may also share ratings and feedback, or other information to the extent required by law, with the service provider and, for service deliveries, the delivery person.
For service providers, we may share data with the customers and service recipients, including name and photo; service details; location (before and during service); average rating provided by users; total number of services; period of time since they signed up to be a service provider; contact information; and service provider profile, including compliments and other feedback submitted by past users. For service providers who self-identify with certain accessibility settings, we will share that information with the customers and service recipients.

We also provide service recipients with receipts containing information such as a breakdown of amounts charged, the service provider’s first name, photo, and route map. We also include other information on those receipts if required by law.

With an account owner when used by another person, such as when a customer uses their employer’s Doer for Business profile, a customer uses an account linked to their Family profile, a service provider uses an account owned by or associated with a Doer partner company, or a delivery person acts as a substitute.

In addition, if a user creates an account using an email address affiliated with a Doer for Business account owner (i.e., their employer), we may use, and share their profile data (such as name and email address) with such account owner, to help that user expense services to that Doer for Business account.

For those who participate in Doer’s referral program, we share certain data of referred users, such as service count, with the user who referred them as necessary to determine the referral bonus.

2. At Users’ Request or with Users’ Consent

This includes sharing data with:

Doer business partners. For example, if a user requests a service through a partnership or promotional offering made by a third party, Doer may share certain data

with those third parties. This may include, for example, other services, platforms, apps, or websites that integrate with our APIs; those with an API or service with which we integrate; or other Doer business partners and their users in connection with promotions, contests, or specialized services.

Emergency services. We may share users’ data with emergency services personnel if we deem it necessary in an emergency situation or in the interest of public safety.

3. With the General Public

For questions or comments from users submitted through public forums such as Doer blogs and Doer social media pages, we may share such data with the general public. Users’ questions or comments submitted through public forums may be visible to the public, including any personal data provided in the question or comment.

4. With Doer Subsidiaries and Affiliates

We share data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, Doer processes and stores data in the United States and other countries, using equipment and service providers operated by our subsidiaries and affiliates.

5. For Legal Reasons or in the Event of a Dispute

Doer may share users’ data if we believe it is required by applicable law, regulation, operating agreement, legal process, or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. This includes sharing data with law enforcement officials, public health officials, other government authorities, or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect Doer’s rights or property or the rights, property, or safety of others; or in the event of a claim or dispute relating to the use of our services. This also includes sharing data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation, or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

6. With Consent

Doer may share users’ data other than as described in this notice if we notify users and they consent to the sharing.

7. Doer and Its Users Globally

Doer provides services to users globally, and we operate globally. When you use our services, Doer may share your data within Doer’s global network of affiliated companies as necessary to perform the requested service. In some cases, data will be shared with Doer’s partners, affiliates, or subsidiaries in different countries. Doer complies with applicable legal requirements for transferring personal data to countries outside the country where you are located.

Data Retention and Deletion

Doer retains user profile and other data for as long as you maintain your Doer account. Doer may retain certain user data after receiving an account deletion request if necessary, such as to comply with legal requirements.

Contact Information

If you have any questions about this privacy notice, please contact us at:

Email: info@doerteam.ca
Phone: +1 (800) 123-4567